Frequently asked questions
I can start processing or preparing your order after payment or after transferring the amount.
In Hungary:
You will receive the products in stock within 3-5 working days.
For back-ordered products, this takes longer, as each product is individually handmade, so it takes 1-2 weeks for me to prepare and ship it. If it takes longer, I will notify you by email.
To European countries:
You will receive the products in stock within 5-10 working days.
For back-order products, this takes longer, as each product is individually hand-made, so it takes 2-3 weeks for me to prepare and ship it. If it takes longer, I will notify you by email.
In Hungary:
There are 3 shipping methods available.
1. GLS home delivery: HUF 2,200
2. GLS package point: HUF 2,200
3. FoxPost parcel machine: HUF 1,190
To European countries:
We can deliver orders with GLS: HUF 6,000
Of course. You can pick up your order at our workshop at a pre-arranged time.
Addresse: 1033 Budapest Reményi Ede utca 3.
Unfortunately, the FoxPost machine can accept a maximum package of 60x36x61 cm.
However, there are several macramés (mainly wall decorations) in the webshop that are larger than this, so they do not fit in the car mat.
This way, you can either pick it up in person or with one of the GLS delivery options.
Unfortunately, cash on delivery is not possible.
You can pay for your order in 2 ways.
You can choose to pay by bank card through Barion’s system.
or
Bank transfer.
In this case, transfer the amount of the order to the bank account number below within 3 working days of the order.
Recipient’s name: Balázs Metz
Bank account number: HU 53 11600006-00000000-58582125
Bank name: Erste Bank
For products where you see that they are allowed for backorder, there will be more time before your order is sent, because I still have to prepare it.
It usually takes 1-2 weeks before I can place your order, if it takes longer, I will inform you by email.
The products can be washed by hand in lukewarm water, but the recommended washing technique is indicated for each product.
You can vacuum the wall decorations.
Of cousre. I am very happy to receive a special custom order and to personalize the macrame. 🙂
Here.Write me here about your ideas.
